Frequently Asked Questions
How long is a session?
You will spend 50 minutes with the Psychologist and the last 10 minutes are used for discussing next steps, processing payment, and scheduling your next session.
What days/times can I book a session?
We offer daytime appointments Monday to Saturday along with evening appointments Tuesday to Thursday.
Click here to see a full list of our hours.
How much is a session?
Our sessions range from $210 to $225 for a 50-minute appointment.
We offer a free 15-minute consultation call to ensure that you find the counsellor best suited to your needs.
Can counselling be covered by my extended health care or insurance plan?
We’re a private organization offering fee-based services. Many extended health benefit plans provide reimbursement for work with Psychologists. Some of our clients have coverage through their (or their partner’s or parents’) health benefit plans such as Alberta Blue Cross, Sun Life, etc. These plans can cover counselling with a Psychologist in general, regardless of the specific issue, and the specific issue is always kept confidential.
*Please note: We do not directly bill insurance providers.
Who are the counsellors?
Our counsellors are Registered Psychologists with Master’s and Ph.D. level training and have extensive counselling experience. Click here to learn more about our skilled and supportive team.
What happens during a counselling session?
Our team is dedicated to supporting you. During counselling we help you to explore and understand your situation, concerns, and options to help you to overcome limitations and achieve your goals. Each client is unique, and we adapt to your needs and situation to provide the best possible support.
What do I need to do to prepare for my first visit?
We encourage you to think about: What led you to book an appointment? What have you been doing to manage your concerns? What goals would you like to achieve through counselling?
How many sessions will I require to achieve my goals?
Every person is unique and each situation is different. Moving through challenges and cultivating your well-being is a process. We consider it our responsibility to tailor the counselling process to help you move through challenges, and support you as you pursue your goals and well-being.
Are the sessions confidential?
Psychologists adhere to strict sets of ethical guidelines that focus on our duty to provide the best care we can to clients. We are bound by our Code of Ethics to protect your privacy through set rules of confidentiality that outline safeguards, and limits to confidentiality in extenuating circumstances, as outlined by the College of Alberta Psychologists and the College of Psychologists of British Columbia.
What is a Registered Psychologist?
Registered Psychologists are regulated health professionals who provide services including psychotherapy, evaluation, and support psychological health. They have extensive education and experience and are specialists in helping people move through challenges and achieve their potential. For a full list of our services and offerings click here.
What is the difference between a Registered Psychologist and a Psychologist?
Registered Psychologist is a regulated title, and anyone calling themselves a Psychologist has to be a Registered Psychologist. All Registered Psychologists and Registered Provisional Psychologists must complete the educational and practical training, and ongoing professional development that is required to be registered through a governing body such as the College of Alberta Psychologists or the College of Psychologists of British Columbia.
What is the difference between a Registered Provisional Psychologist and a Registered Psychologist?
A Registered Provisional Psychologist is completing their internship on their way to becoming a Registered Psychologist. They have completed a Master’s or Doctoral degree in psychology and work closely with a supervising Registered Psychologist. They complete 1600+ hours of supervised practice, exams, professional development, and additional requirements as part of the process to become Registered Psychologists with the College of Alberta Psychologists or the College of Psychologists of British Columbia.