Frequently Asked Questions

Who are the counsellors?

Synthesis Psychology’s counsellors are Master’s and Ph.D. level Psychologists with extensive counselling experience. Please see the Our Team section for more information about our skilled and supportive team.

Is my confidentiality protected?

Psychologists adhere to a strict set of ethical guidelines that focus on our duty to care for clients and provide the best service we can. We are bound by our Code of Ethics to protect your privacy through set rules of confidentiality. All information shared with your Psychologist is considered privileged and must not be shared by them among third parties without your written consent. As well, all aspects of your participation in psychological services, including the scheduling of appointments, content of counselling sessions, and any records that we keep, are confidential as outlined by the College of Alberta Psychologists.

What can a Registered Psychologist offer?

Registered Psychologists have extensive education and experience and are specialists in helping people move through challenges and achieve their potential. Psychologists are regulated by a governing body and have a Code of Ethics they must abide by. Also, many extended health care/insurance plans offer some coverage for counselling with a Registered Psychologist. For these reasons, working with a Registered Psychologist has some benefits that exceed those offered by general counsellors.

What days/times can I book a session?

We offer daytime appointments Monday through Saturday, as well as evening appointments Monday through Friday. We can typically book an appointment within 1 – 2 weeks.

What happens during a Synthesis Psychology counselling session?

At Synthesis Psychology we are dedicated to promoting personal growth in a supportive environment. During counselling we help you to explore and understand your unique situation, preferences, options and strengths to help you to overcome limitations and achieve your goals. Each client is unique and we will adapt to your needs and situation to provide the best possible support.

What do I need to do to prepare for my first counselling session?

We encourage you to think about what questions you have, what you have been doing to try to address your concerns and what goals you would like to achieve through counselling.

How many counselling sessions will I require to achieve my goals?

Moving through challenges and cultivating personal well-being is a dynamic and ongoing process. Each person’s situation, needs and preferences vary, and as a result the number of sessions required to achieve counselling goals varies.

We work with you throughout the process of counselling to explore and evaluate your well-being and to support you in moving toward your goals for counselling.

We consider it our responsibility to work ourselves out of a job in some ways but to also be available to you in the future to help you to move through challenges and support you as you pursue additional goals and well-being.

How long is each session?

Sessions are scheduled for one hour. You will spend 50 minutes with the psychologist and the last 10 minutes are used for discussing next steps, processing payment, and scheduling your next session.

Can counselling be covered by my extended health care/insurance plan?

We’re a private organization offering fee-based services, but many extended health plans cover work with Registered Psychologists. Some of our clients have coverage through their (or their partner’s or parents’) health benefit plans such as Alberta Blue Cross, Sun Life, etc. These plans can cover counselling with a Registered Psychologist in general, regardless of specific issue (the specific issue is always confidential). When looking at the plan look for the term Registered Psychologist and counselling.

What is a Psychologist?

Psychologists are regulated health professionals who provide services including psychotherapy, assessment, diagnosis, and research of psychological health and problems. They are trained in evidence-based practices and follow a code of ethics that promotes respect for dignity and fair treatment. Alberta’s psychologists have advanced university degrees (Masters or PhD) and undergo extensive supervised training and examinations. Psychologists study the biological, cognitive, emotional, social, cultural, and environmental determinants of behavior and through such extensive research and practice, psychologists help people cope more effectively in daily life.


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